Frequently Asked Questions

Reservations

How do I reserve a party with Bella Chic Pampered Parties?

Visit our AVAILABILITY page to select your party date and time, based on our calendar availability.  Use our secure PAY HERE section to pay your deposit. Print, sign, and return the Party Contract. Our office will contact you shortly after to confirm details. Once details have been confirmed and both your Party Contract and Deposit have been received, you will receive your event confirmation and a final invoice.

Both the Deposit and Party Contract will need to be returned to our office within 24 hours in order to secure your event date.

How far in advance should I book my event?

We prefer to book our events 1 to 3 months in advance. A minimum of 2 weeks is required.

What happens after I book my event date?

After we have received your party Deposit and signed Party Contract, you can sit back and relax as our Bella Chic Pampered Parties Team plan and organize all of the little details that are sure to make your event FABULOUS!

Should you have questions or need additional information, we are available for a pre-party consultation by phone to answer any questions that you may have. Please contact us directly and our office will make consultation arrangements to suit your schedule!

DEPOSITS & PAYMENTS

What forms of payments do you accept?

We currently accept payments via Paypal, Credit Card/Debit Card (Visa, MasterCard, American Express). Please remit payments via PayPal to BellaChicParty@gmail.com. If paying your invoice balance on the day of the event, we will also gladly accept a cash payment. Please be advised a 15% gratuity may be added to large parties with 9 or more guest.

What are your deposit terms?

To reserve your event, we require a NON-REFUNDABLE deposit. Custom-themed events or parties with A La Carte Party additions are subject to a larger deposit and will be communicated at the outset of your event consultation.

Does my event require a “Rush” fee?

In the event that we have an opening, and your request is booked with less than 2 weeks’ notice, a $40.00 Rush fee will be applied. Full payment of your event will be required. Rush Fees are due and payable along with your event fee.

When is the final payment due?

Final balances are due prior to the event. Failure to remit any final balances owed will result in the cancellation of your event.

Due to the nature of our business, all balances MUST be paid prior to the start of events on the day of the party … NO EXCEPTIONS!

What happens in the event of cancellations or inclement weather?

We make every effort to work with you when rescheduling occurs; however, it is based on availability. We must receive a minimum of two weeks’ notice to cancel or reschedule your party. There will be a $35 charge for all date changes requested by the client. In the event of inclement weather, serious illness, or other unforeseen emergencies, we reserve the right to cancel any event and offer an alternative party date.

EVENT QUESTIONS

What are the available times for party scheduling?

Wednesday/Thursday Schedule: Call for event times
Friday Night Schedule: 6:00 – 8:00, 6:00 – 9:00, or 7:00 – 9:00
Saturday Schedule: 12:00 – 2:00, 1:00 – 3:00 1:00 – 4:00, 2:00 – 4:00, 3:00 – 5:00, 4:00 – 6:00, 5:00 – 7:00
Sunday Schedule: 12:00 – 2:00, 2:00 – 5:00, or 4:00 – 6:00

What are the suggested ages for your parties?

We believe our parties are best suited for ages 6 – 14. Please keep in mind this number is a guide, but can host parties for a variety of ages from 5 to 15, or even 16.

Are tables and chairs included in your parties, or do I have to rent them from an outside company?

No worries! We provide complimentary tables, chairs, and linens for our parties as a courtesy to our clients. Some of our party packages include custom linens.

Where are your events held?

As a mobile event service, we offer ON LOCATION services and can coordinate your event at the venue you select. We are happy to travel to locations in the DFW and surrounding metro areas. A travel/fuel surcharge may apply to your event based upon your distance. You will be notified of this fee (usually between $25 and $40) once we map out the address of your event.

How long do your events last?

Our party durations are between 1.5 – 3 hours, depending on the size of the party and package selected.

What if my guests arrive late?

We make every effort to make things happen! However, due to the type of services we provide we must begin and end our events ON TIME. As we have multiple events to host, we want all of our Guests of Honor to get the same special attention that we give to your the special Honoree. Any of your guests that arrive late will be permitted to join in the activities, at the point where the party has advanced to. Please indicate the party duration policy to your guests.

What happens if the guest of honor is late to her own party?

Due to our schedule and our team hosting multiple parties in one day, it is important that we start and finish all parties within a timely manner. Should your party not begin at its designated time, we are unable to extend any parties due to late arrivals, including the guest of honor.

What happens when you arrive at my event space?

Upon arrival at your designated event location, our staff will quickly go through the agenda, answer questions you may have, and get started on setting up for the event. We will arrive 30 minutes to 1 hour before event time to allow adequate time for the event set-up. Please also allow at least 30-45 minutes for us to take down our designs after the event. In effort to serve you better, we ask that no children, early guests, etc. be in the service area during these times to avoid and delays or interruption to our set-up/take-downs.

What should I know about holding my event at home?

Please ensure that there is adequate parking for our staff to easily access your home and bring in our equipment efficiently. We will require a single room (preferably an open space free of large furniture) to set up our stations for your event, as well as access to a sink for water usage and disposal (should your package require this). We will also require access to at least one electrical outlet. PETS ARE NOT ALLOWED within the party room/event area, due to hygienic purposes. As a courtesy to our party hostess and guests, please remove all pets from the party area, prior to our arrival. Failure to do so may incline our staff to leave the premises.

Great effort goes into transforming your space in a limited amount of time. For this reason we request that you keep your children and other family members and guests away from the set up area. Your cooperation in this matter is greatly appreciated. For our events, we ask that you please provide a separate gathering place for parents of your guests or other guests that intend to stay for the duration of the event. We would appreciate if the gathering place be held in a separate room to allow for freedom of movement. Parents may periodically visit the event space for photo opportunities.

How many guests can you accommodate?

In order to best service your needs to the highest standards, we must cap our attendance to 12 girls. However, should you require our company to host an event that exceeds this amount; we can arrange a custom party design for you. Contact our office for more information on parties that exceed our 12 guest maximum. Please note, guest counts above 8 girls will require an additional event assistant(s), at the service rate of $40.00.

Our base packages are designed for 6, or 8 guests, with additional guest add-ons rate varying per package.

What happens if a guest doesn’t want to participate?

While we strive to make our parties so fun that all of your little princess will want to be pampered, there are occasions when a child may not be anti-social, shy, or just need a little extra attention. Being that it is our goal to always host a fabulous party, we will do our best to encourage participation. But in order to keep things moving seamlessly, we cannot be responsible for disruptive behavior. All booked guests who do not wish to participate will need to be attended to by you. We are not responsible for the behavior of the guests. It will be YOUR RESPONSIBILITY to monitor and take charge if a child is not behaving, becomes ill, or does not wish to listen/participate. Should your guest not wish to participate, please have someone designated to attend to them.

What should I know about the final headcount?

Please remember that our party packages cover only the Honoree and  up to 6 or 8 guests. Unfortunately, we may not be able to accommodate unexpected guests or siblings of guests that were not initially included in the final headcount. We prepare our parties based on the final head count given by you, prior to the party. Please be advised that Siblings (of any age), or guests who were not confirmed within our final headcount, that attend without adequate notice, may not be able to receive the services or sweet additions that were arranged for your confirmed guests. We will be unable to accommodate additional guests that were not confirmed prior to the submission of your final headcount.

Photography/Video:

Bella Chic Pampered Parties reserves the right to photograph events they design and or/use photographs taken at your event in any and all promotional media, whether now known or hereafter existing, controlled by Bella Chic Pampered Parties, in perpetuity, and for other use by Bella Chic Pampered Parties. As a client of a Bella Chic Pampered Parties, you agree that you will make no monetary or other such claim against Bella Chic Pampered Parties for the use of any photographs taken of you, your child (or children), your home/event location and your guests. Bella Chic Pampered Parties will in No Terms, use any identifiable information on our images. Should you have any concerns or wish to have images not used, please send your request to BellaChicParty@gmail.com

What are my obligations as a Client?

CLIENT OBLIGATION:

a. Provide a safe and clean area for all activities.

b. Remain with/near the party at all times.

c. Provide a gathering place for parents of the guests who wish to stay.

d. Provide a smoke-free, pet-free environment.

e. Provide an unobstructed area for set-up and take down of your event.

** Bella Chic Pampered Parties assumes no responsibility or liability for accidents or damages caused during your party. Your party host will work to ensure that your home and guests are treated in the most respectable manner.

**Our spa & beauty themed parties are for entertainment purposes only and are NOT performed by licensed nail technicians. We are an event planning company and our spa theme is very popular, however, our activities are limited to nail polish application only.

** Bella Chic Pampered Parties is not responsible for allergic reactions to wearing any costumes or consuming any food or beverages before, during or after the party. It is the responsibility of the guest and/or guests’ parent or guardian to inform the client of any dietary restrictions. Please notify us of any allergies upon booking your party so we can govern ourselves accordingly. Bella Chic Pampered Parties has provided this account of our policies and terms of service with the assumption that you have read and agree to our policies before reserving your party. Please ask for clarification if there are any questions regarding the above policies before reserving your party.

IMPORTANT

Bella Chic Pampered Parties prides itself on clear rates and policies, great customer service, and fabulous execution of each event, but prior to booking, we feel it is important to know that every Party Planner & Client are different. A successful event begins from the moment we are contacted until the conclusion of your event. We take into consideration initial rapport, and client interaction, and the “right clients” that would work with the way we do business. As a mobile event planning company, most times we are entering into the privates homes of our clients and want to feel comfortable, safe, and welcome, with that said – we do not accept or book rude, disrespectful, overly demanding clients. Should you have an issue with any of these details, we are NOT the right company for you and it is at our discretion to not move forward with clients who exhibit any of the offending behavior.